1. Where is Hkayat Bun based?

We are proudly based in Dubai, UAE, where we source and distribute premium coffee crops to coffee lovers across the country.

2. Do you ship outside of the UAE?

Currently, we only ship within the UAE. We are exploring options to expand internationally, so stay tuned for future updates.

3. What types of coffee products do you offer?

We offer a variety of coffee crops, categorized into:

• Monthly Offers: Special deals on select coffee crops available for a limited time.
• Boxes: Curated coffee crop boxes that let you enjoy different flavors.

4. How do I place an order?

You can easily place an order through our online store. Simply select the coffee products you want, add them to your cart, and follow the checkout process.

5. What payment methods do you accept?

We accept various payment methods including:

• Credit/Debit Cards (Visa, MasterCard)
• Cash on Delivery (within the UAE)

6. How long will it take to receive my order?

Once your order is placed, it typically takes 2-3 business days to deliver within Dubai. For other locations within the UAE, delivery may take up to 5 business days.

7. Can I track my order?

Yes, once your order is shipped, we will send you a tracking number via email or SMS so you can monitor the progress of your delivery.

8. What is your return and exchange policy?

We offer a 7-day return policy. Products must be unopened, unused, and in their original packaging to be eligible for a return or exchange. Please refer to our Exchange and Return Policy for more details.

10. Do you offer subscriptions or bulk orders?

Yes, we offer custom subscription plans and bulk orders for businesses and coffee enthusiasts. For more details, please contact our support team.