Hkayat Bun Exchange and Return Policy
At Hkayat Bun, we strive to provide our customers with the highest quality coffee products. However, we understand that there may be occasions when you need to exchange or return an item. Below is our exchange and return policy to ensure a smooth and transparent process.
1. Return Policy
We offer a 7-day return policy for products purchased from our store. If you are not completely satisfied with your purchase, you can return the product within 7 days of receiving it, provided it meets the following conditions:
- The product must be unopened, unused, and in its original packaging.
- A valid proof of purchase (receipt or order confirmation) is required.
- Perishable items such as coffee beans and ground coffee are non-refundable if opened or used.
2. Exchange Policy
If you receive a defective or incorrect product, we are happy to offer an exchange. To be eligible for an exchange, the following conditions apply:
- The product must be unused and in its original packaging.
- The exchange request must be made within 7 days of receiving the product.
- A valid proof of purchase is required.
- Defective items will be replaced with the same item, subject to availability.
3. Non-Returnable Items
Please note that the following items are not eligible for returns or exchanges:
- Opened or used coffee products, including coffee beans and ground coffee.
- Items purchased on clearance or during special promotions (unless defective).
- Gift cards or promotional vouchers.
4. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact our customer support team. within 7 days of receiving your order.
- Provide your order details and the reason for the return or exchange.
- Once your request is approved, we will guide you on how to return the product.
- Please ensure that the returned item is securely packaged to avoid damage during tr
5. Refund Process
Once we receive and inspect the returned product, we will notify you of the status of your refund. If approved, a refund will be processed to your original method of payment within 7-10 business days.
6. Shipping Costs
Within the UAE, initial shipping is free on all orders, but customers are responsible for the cost of return shipping. For orders outside the UAE, customers are responsible for both initial and return shipping costs, as well as any applicable customs fees, duties, or taxes.
Please review our Return Policy for item eligibility, and contact customer support with any questions.
7. Contact Us
If you have any questions regarding our Exchange and Return Policy, feel free to reach out to us:
Location: Dubai, UAE
